Booking Cut-off Time |
Intercity
Passenger Services Centre at East Rail
Hung Hom Station |
20 mins before
train departure |
6 hours before
train departure for Guangdong Line
5 days before train departure for
Beijing/Shanghai Line |
Ticket Offices at
East Rail Mong Kok,Kowloon Tong and
Shatin Stations |
1 hour before
train departure |
6 hours before
train departure for Guangdong Line
5 days before train departure for
Beijing/Shanghai Line |
Customer Services
Centres at West Rail Tin Shui Wai
Station and Light Rail Tuen Mun Ferry
Pier |
2 hours before
train departure |
6 hours before
train departure for Guangdong Line
5 days before train departure for
Beijing/Shanghai Line |
Tele-ticketing and
Enquiry Hotline (852) 2947 7888 |
1 hour before
train departure |
6 hours before
train departure for Guangdong Line |
e-Ticketing |
1 hour before
train departure |
6 hours before
train departure for Guangdong Line
|
|
|
Advanced
Booking Period |
Guangdong Line |
Hung Hom <-->
Dongguan(Changping)/Guangzhou East/Foshan/Zhaoqing
|
60 days |
Shanghai Line |
Hung Hom <-->
Shanghai |
60 days |
Beijing Line |
Hung Hom <-->
Beijing West |
60 days |
|
|
Remarks: Southbound tickets from Zhaoqing or
Foshan to Hung Hom are only available for sale
in the Mainland. |
|
Passengers aged
10 or above require an adult ticket. |
Passengers aged
5 to 9 require a child ticket. |
A child under
the age of 5 and accompanied by an adult
with a valid ticket may travel for free
provided that the child does not occupy
a seat/sleeper. |
|
|
Information
for Passengers Using Tele-Ticketing |
|
* Only tickets for Guangdong Line are
available for tele-ticketing for the time being. |
* Passengers are required to collect tickets
in person at one of the following locations with
the credit card through which the booking is
made.
|
Intercity
Passenger Services Centre at East Rail
Hung Hom Station |
20 mins before
train departure |
Ticket Office at
East Rail Mong Kok, Kowloon Tong and
Shatin Stations |
1 hour before
train departure |
Customer Services
Centre at West Rail Tin Shui Wai Station
and Light Rail Tuen Mun Ferry Pier
Terminus |
2 hours before
train departure |
|
|
Ticket
Refund Rule |
|
* Passengers may request a refund for unused
Through Train tickets at least 2 hours before
train departure |
* Ticket refund must be made within office
hours at where the ticket was purchased. Late
requests will not be handled.The scale of ticket
refund is listed below: |
|
Guangdong Line |
Northbound Ticket |
2 hours - 2 days |
50% |
3 - 14 days |
70% |
15 days or more |
100%(Handling
fee will be charged:
HK$15 for adult and HK$7.5 for child) |
Southbound Ticket |
6 hours - 2 days |
50% |
3 - 14 days |
70% |
15 days or more |
100%(Handling
fee will be charged:
HK$15 for adult and HK$7.5 for child) |
|